*PLEASE NOTE, YOUR PACKAGE MAY TAKE LONGER THAN USUAL IF YOU CHOOSE THE $4 LETTERMAIL OPTION DUE TO CANADA POST'S SHIPPING DELAYS. PLEASE WAIT 4 WEEKS (THE SUGGESTED TIME PERIOD FROM CANADA POST) TO REACH OUT TO US ABOUT NOT RECEIVING YOUR ORDER.*
SHIPPING: packages are shipped through Canada Post lettermail in order to keep shipping costs as affordable as possible (only $4 at checkout!) or you can choose tracked expedited shipping to be able to track your order and receive it in a much faster time-frame. Items shipped through lettermail are untracked. Due to the covid delays, some orders are taking Canada Post up to 4 weeks to fulfil. We sincerely apologize for the wait time if you are experiencing this delay. If you would like tracked and expedited shipping, that option is always available at checkout.
Current $4 Lettermail Estimated Wait-Time:
*Your order could very well be delivered before or after this time-frame. It is just an estimate to those who might be on a tight time crunch.
Please keep in mind that lettermail is not sent on weekends or holidays.
Please also keep in mind that even if you live in a city close to us or the same city as us, all lettermail is first sent to the processing centre to Stoney Creek so you may not receive it as quickly as one would think.
WITHIN ONTARIO: 1-2 weeks.
OUTSIDE OF ONTARIO: 2-3 weeks.
NORTHERN STATES: 2-3 weeks.
SOUTHERN STATES: 3-4 weeks.
Beyond Scrunchies aims to ship your packages as soon as possible. Many orders ship same or next day, however due to huge influxes of orders we often receive, it may take 3-5 business days to ship your order. We appreciate your patience and always do our best to ship quickly.
Please check your confirmation email after checkout to ensure the address entered is correct. If it is incorrect and you need to change it, you have 24 hours to do so. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
LOCAL PICK UP: local pick up in Kitchener, Ontario is an option to those who would like to save on shipping costs. You can book a pick-up time right at check-out to come at your earliest convenience. If you don't choose to schedule a time at check out, make sure you DM us on instagram @beyond.scrunchies or send an email to firstname.lastname@example.org and let us know what day and time you would like to pick up your order. All pick-up orders are placed in a box in front of my front door at your the time you scheduled to pick up. Pick-up is completely contactless and effort-free. Please arrange a date and time with us prior to coming.
Due to the new provincial COVID-19 regulations and us being classified as a non-essential business, we are only able to do contactless pick-up between the hours of 7 AM-8 PM EST. The package will be left on the front porch for you beside the door to minimize as much contact as possible. Please arrange a date and time with us prior to coming.